SpinEmpire Casino Terms and Conditions
Your SpinEmpire Casino account rules in short, payouts and fees first. Where this summary differs, the full terms apply.
Last updated: October 2026
Cashing Out: Minimums, Rank Caps and Processing Days
Winnings go back by your deposit method, or by one we select if it cannot take a payout; the first may be wired to your bank to help verify your identity.
| Method | Minimum per withdrawal |
|---|---|
| Bank transfer | CA$15 |
| Crypto | CA$80 |
| Everything else | CA$30 |
| Loyalty Club rank | Monthly cap | Single payout, also the daily cap |
|---|---|---|
| 1–29 | CA$15,000 | CA$750 |
| 30–49 | CA$15,000 | CA$1,000 |
| 50–75 | CA$22,500 | CA$1,500 |
| 76–100 | Personal limit | Personal limit |
- At most three payout requests can be pending at once; finance handles them after verification on weekdays, 9:00–18:00 GMT+3.
- Until your identity, age and residence are verified, the most we can pay is €2,000 within 24 hours, with €2,300 as the total from sign-up.
- Deposits never staked, even ones made just for free spins, cannot be withdrawn (an anti-money-laundering rule).
Charges on Your Money and the 3x Rule
Balances carry no interest (we are a casino, not a financial institution), and player money is banked separately from ours.
Stake the deposit three times first
Say you deposit CA$250 and request CA$400 after staking CA$500 of real money, short of the CA$750 that 3x the deposit requires. A commission of up to CA$40 (10% of the request) can then come off your real balance, or finance may decline the request until the turnover is complete. From CA$750 in real-money bets, no commission applies.
Basic bank charges on deposits and withdrawals can be debited from your balance, and a withdrawal processing fee may apply.
Dormant Accounts and the Monthly Fee
We may charge a dormant account 10 EUR (or its CAD value) on the first day of each month (00:00 UTC), for as long as no real-money bet is placed and the balance lasts. Dormancy begins once six consecutive months pass with no real-money bet, and it cancels bonus and promotional balances.
After a dormant year the account is inactive; if we try to reach you and get no answer, it can be deleted and any balance left on it voided. Funds on a blocked or deleted account? Ask support whether they can be withdrawn.
Deposits, Refunds and Chargebacks
Canadian balances are kept in CAD. Fund yours with crypto, Interac, cards, MiFinity, Zimpler or bank transfer; deposit limits differ by method.
Refunds
A refund claim is considered only when filed within 24 hours after the payment, or 30 calendar days if you report that someone else accessed your account; a deposit already played cannot be refunded. Bonus money and winnings are subtracted first, and after identity checks and finance approval the money is returned within 7 working days.
Chargebacks
We can suspend the account while a chargeback runs, and an approved one may push the balance below zero. Charging back a deposit also lets us withhold the balance and recover affected deposits, bonuses or winnings.
- Use cards and accounts that are yours alone; we accept no cash or third-party money, and balances cannot move from one player to another.
- Deposits must come from lawful sources. We screen transactions for money laundering, may report suspicious ones, and may reject a payment without enough proof of your identity, age, location or ability to pay.
- Any tax due on winnings is yours to settle.
Bonus Money: Wagering, Bet Size and Cash-Out Caps
Current welcome stages are on our bonuses page; the rules below explain how bonus play works.
| Game type | Counts toward the playthrough |
|---|---|
| Slots | 100% |
| Eligible instant games | 10% |
| Roulette (not live dealer) | 5% |
| Everything else | 0% |
With a bonus active, live dealer games, jackpots and table games are closed; the full bonus terms list more excluded titles.
Welcome package
- Cash-out from a cash bonus: no more than 4x your deposit.
- Playthrough: 45 times the bonus, whether it came as cash or as free spins.
- Bet ceiling: CA$7 per bet while the bonus runs, which also binds bonus buys and doubled bets.
- Time: 7 days to activate once credited, plus 7 days after activation for the playthrough.
Promotions without rules of their own allow 48 hours for activation and 5 days for wagering.
| Winnings from other rewards | Withdrawal cap |
|---|---|
| Bonus Shop items (x35, 5 days) | CA$75 |
| Loyalty bonuses (no-deposit cash or free spins) | CA$150 |
| Level-up rewards | CA$750 |
| No-wager free spins | €20 or equivalent, unless the offer says otherwise |
Anything won beyond a cap is deducted.
Fair use of bonuses
Saving spins or bonus rounds for later, leaving table bets in place, piling up in-game value with bonus funds or topping up while spins run counts as abuse, which may cost the bonus, its winnings, promotions or the account. Each offer is claimable once per person, household, device, IP, contact detail and payment account; you can hold just one active bonus, with no stacking of deposit bonuses. A pending withdrawal blocks new bonuses, and a mid-playthrough cash-out voids the bonus with what it won. Bonuses stay optional, and an active one may be cancelled before its playthrough ends.
Verification Documents and Timelines
Your first withdrawal request normally starts the check, though the Risk Department can request documents at any time.
| Proof of | What to send | What must show |
|---|---|---|
| Identity | Passport, driver's licence, residence permit or ID card, photographed in colour | Valid and unexpired |
| Address | Utility bill, tax invoice, bank statement, credit card statement or a residence certificate from a government body; 3 months old at most | Your name and complete address, postcode included. We cannot use mobile or medical bills, insurance papers, receipts, screenshots or edited copies. |
| E-wallet | Screenshot of your wallet profile page | Your name and the wallet's email or number |
| Bank account | Online-banking screenshot or bank statement (a void cheque is an option for Gigadat) | Your name plus the INST, transit and account numbers |
| Card | Photos of the front and the back | All four corners in frame; middle digits and CVV covered |
| Extra checks | A selfie showing your ID in your hand, or a scheduled video call | Only if we ask |
Send the files through your account or to [email protected]. A complete, compliant set can need up to 72 hours of review, counted from its arrival, and further checks may extend that; reviewers work weekdays, 9:00 to 18:00 GMT+3. The deadline is 30 calendar days from your withdrawal request or our request; after it, winnings are forfeited and the account is shut permanently. Failing the video call, or documents we reasonably suspect are forged, may lead to lost winnings and a closed account.
Licence, Company and Eligibility
We are licensed by the Curaçao Gaming Authority, licence OGL/2024/589/0556, operated by GBL Solutions N.V. Our operator is a Curaçao company, no. 155090, with its office on Seru Loraweg 17. Curaçao law applies and its courts have non-exclusive jurisdiction; only the English text of the terms is legally binding.
Registering confirms that you accept the risk of losing money, may lawfully gamble online and sign contracts, and have no gambling ban or past account closed for fraud, conspiracy, crime or rule breaches. Most provinces and territories set the minimum age at 19, while Manitoba, Quebec and Alberta allow play from 18. Our general terms require 18 and the gambling age of your jurisdiction, so the provincial rule decides.
Minors' accounts are closed, with their deposits and winnings forfeited. Some countries are excluded from registration.
Account Rules and Fair Play
- Bots, AI play, result-predicting software, collusion, exploiting bugs and masking your IP address (with a VPN, say) are not allowed; breaches let us cancel bets, void winnings, forfeit the balance and suspend or close the account.
- One account per person. Profiles for relatives or tied to another email, address, IP or device are duplicates; we may block them unannounced, strip their bonuses and winnings, and confiscate their deposits.
- Logins are never shared, sold or bought, and nobody else may deposit or withdraw for you. If your payment details turn up on another account, we may suspend access and confiscate the funds.
- Keep your personal details correct through support, and report and return any money credited in error.
Account Closure and Suspension
If you want to leave
Closure is not always final: some accounts can be reopened on request, without earlier bonuses and entitlements. To close yours, cash out and let any withdrawal finish first: an account holding money or an open withdrawal cannot be closed. Then email [email protected] from your registered address at least 24 hours ahead. We confirm when the closure takes effect, and until then the account remains yours to answer for.
If we close or suspend it
The balance is forfeited when we close an account over money laundering, fraud, collusion, cheating or a harmful breach of these terms. Otherwise we may end the agreement at any point with written notice and pay out what remains on request. A suspension halts deposits, withdrawals, bets and bonuses until we reactivate or close the account.
Responsible Gaming Tools
Gambling can become addictive. Three tools help, and our responsible gaming page lists Canadian help lines.
Self-exclusion
Email [email protected] asking for indefinite deactivation. Logging in, deposits, withdrawals and play are then blocked.
Take a Break
Choose a 1, 3 or 7 day pause under My Account, Settings. Deposits, withdrawals and gameplay are off until it ends, it cannot be shortened, and pending withdrawals return to your balance. Emails confirm the pause and, later, the automatic reopening.
Reality Check
Set the timer to 60, 90 or 180 minutes in the same Settings menu. Once it runs out, an on-screen reminder displays your session time so far.
We may restrict access ourselves if gambling seems to be harming a player. Closing an account over a gambling problem means never registering here again; playing at the partner casinos our licence lists is barred too.
Game Results, Complaints and Changes
A random number generator determines every result, and where your screen and the game server disagree, the server record counts.
Tell support about a problem early, by chat or email, describing what happened. Disputes support cannot resolve go to [email protected], where we make reasonable efforts to fix them at once or reply at the earliest opportunity.
These terms, bonus rules, games and services may change at any point; bets and rounds already under way are unaffected. Our privacy policy explains the handling of personal data and cookies.